In this video we examine the various tools that you have available to you so that you can better serve your customers. We will discuss the Customer Support Settings and Ticketing System built directly into CE21 in great detail. We'll also run you through the most common Customer Service scenarios for learning management. Tune in to solve the most common issues like changing a password or creating an order for your user.
Our pre-recorded programs are broken up into segments based on broader concepts so you will be able to skip ahead to exactly what you're looking for. Or tune in to the whole program to get a broader understanding of what CE21 can do.
If you have additional questions after watching this program, please fill out this inquiry or training request form.
| How to Give Customer Access to their Account |
| How to Add Order to a Customer Account |
| How to Edit an Order |
| How to Change the Date on a Certificate |
| How to Mark a User Complete |
| How to Change the Expiration Date Manually |
| How to Issue Refund to a Credit Card |
| How to Issue Refund to a Gift Card |
| Ticketing System |
Having been at CE21 since pretty much the beginning, Lisa does a bit of this and a bit of that around here. Her main focus now is to oversee the development efforts to ensure everyone gets fun new features as well as bugs fixed quickly. She loves solving everyday problems, knitting, and karaoke.
Further questions can be directed to the boisterous woman running the next happy hour.
Contact Lisa at lwise@ce21.com
Jaime Spicer is a California native who has spent most of her life in Texas. After graduating from Baylor University, she spent a few years honing her legal chops. After deciding not to go to law school, she switched gears and spent four years with another start up that created highly adaptive and innovative budgeting software.
In her position at CE21, she is an integral part of our Documentation and Training team. Her position allows her to use her writing skills to create high value content in various mediums and further develop and improve our LMS training processes. She is also very involved in Client Services and works with Clint McBride to provide a high level of care to our client base.
Contact Jaime at jspicer@ce21.com