In this video we examine the various tools that you have available to you so that you can better serve your customers. We will discuss the Customer Support Settings and Ticketing System built directly into CE21 in great detail. We'll also run you through the most common Customer Service scenarios for learning management. Tune in to solve the most common issues like changing a password or creating an order for your user.
Our pre-recorded programs are broken up into segments based on broader concepts so you will be able to skip ahead to exactly what you're looking for. Or tune in to the whole program to get a broader understanding of what CE21 can do.
If you have additional questions after watching this program, please fill out this inquiry or training request form.
| How to Give Customer Access to their Account | |||
| How to Add Order to a Customer Account | |||
| How to Edit an Order | |||
| How to Change the Date on a Certificate | |||
| How to Mark a User Complete | |||
| How to Change the Expiration Date Manually | |||
| How to Issue Refund to a Credit Card | |||
| How to Issue Refund to a Gift Card | |||
| Ticketing System |
After being hired by a barefoot country singer, Lisa Wise moved quickly up the ranks of LibreDigital, a leading eBook start-up based in Austin. After several years honing her chops, she was lured away by the spectacular team at CE21. Lisa now defends her official title of Excel Guru with weekly spreadsheet cage fights and brings her sophisticated wit and whip-cracking project management skills to bear on all aspects of CE21's system.
When she's not schooling the team on best practices for client interaction, Lisa can be found knitting, karaoking, or catching some live music. Further questions can be directed to the hilarious and loud woman running the happy hour.
Contact Lisa at lwise@ce21.com
Jaime Spicer is a California native who has spent most of her life in Texas. After graduating from Baylor University, she spent a few years honing her legal chops. After deciding not to go to law school, she switched gears and spent four years with another start up that created highly adaptive and innovative budgeting software.
In her position at CE21, she is an integral part of our Documentation and Training team. Her position allows her to use her writing skills to create high value content in various mediums and further develop and improve our LMS training processes. She is also very involved in Client Services and works with Clint McBride to provide a high level of care to our client base.
Contact Jaime at jspicer@ce21.com
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